Work for Us

Mission Statement:
As a company we strive to provide the best customer service, route setting, music, and cleanliness to
our customers on a daily basis. We treat all customer interactions as if we are serving our friends or
family. We accomplish this by hiring employee associates who care about climbing and our customers
and provide them with the training and motivation to give great customer service.
 
Role: Front Desk/Instructor
Reports: Manager/Assistant Manager
Type: Full Time or Part Time Hourly

The front desk sets the tone of the customer experience at Vertical World Climbing Gyms. It is the goal of the front desk employee to make everyone that walks through the door feel at home and comfortable. This outstanding customer service must be paired with unwavering customer qualification and risk management. Blending those three entities is the core value and measure of success of a front desk worker. Along with these principles a front desk employee should be a flexible, energetic individual, who thrives in an active work environment and is willing to get any job done.

Responsibilities include but are not limited to:

  • Customer interactions
    • Communicating policies, procedure, safety requirements and enforcing all gym policies
    • Providing in depth customer tours of facility
  • Customer qualification
    • Belay checks
    • Lead checks
    • Provide activity specific orientations based on customer experience/qualifications
  • Risk management and floor supervision
  • In depth knowledge of gym offerings
  • Cleanliness of facility
    • Including but not limited to mats, equipment, surfaces, retail, etc.
    • Maintain climbing equipment such as ropes, route, tags, holds
  • Providing general instruction of climbing and climbing equipment in a fun and informative fashion
  • Restocking retail area
  • Assist in groups, events, and youth programs

 
Requirements

  • Friendly and enthusiastic
  • Self-motivated and able to act independently  
  • Previous customer service and sales experience
  • Great communication skills and the ability to work with a wide range of personalities
  • Ability to deal with difficult circumstances with a positive attitude 
  • Great working ability in a family environment
  • Must be a competent experience climber
  • First aid and CPR certifications (can be completed after hire date)

To apply, please email a resume and climbing resume to: Bret
 
Role: Youth Program Instructor
Reports: Program Coordinator
Type: Full Time or Part Time Hourly

Vertical World is now hiring Youth Program (YP) Instructors. Instructors teach rock climbing classes and camps to students that range from 3 to 17 years old. Throughout the year there are multiple offerings a YP instructor may be involved in like: Regular yearlong programs, day camps, school break camps, summer camps, and summer programs to name a few. YP staff are responsible stewards that help groom VW’s next generation of climbers. The available positions are for summer programs and longer-term employment is based on availability and scheduling of fall programs. Hours per week range from 2-12 hours.

Responsibilities include but are not limited to:

  • Create and implement age-appropriate lesson plans for students
  • Create an appropriate balance of risk management, technical skill, and fun in each class
  • Work in cooperation with co-instructors
  • Track student progress and ensure students are going through all necessary processes to use gym equipment
  • Manage diverse abilities and interest levels within each class
  • Other duties or tasks delegated by Manager or Programs Coordinator

 
Requirements

  • Friendly and enthusiastic
  • Self-motivated and able to act independently
  • Previous top rope belay experience
  • Able to commit to consistent schedule
  • Great communication skills and the ability to work with a wide range of personalities
  • Ability to deal with difficult circumstances with a positive attitude
  • Great working ability in a family environment
  • First aid and CPR certified

 
Preferred Skills

  • Experience teaching climbing
  • Previous outdoor climbing experience
  • Lead climbing experience

 
Benefits

  • Free VW membership
  • Free access to all Seattle area gyms (if full time)
  • Access to industry pro deals
  • Combined Sick/PTO hours
  • Other benefits with long term employment

 
To apply, please email resume and climbing resume to: Seattle Programs

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