Welcome Back FAQ

WELCOME BACK DETAILS | RESERVATIONS

Can I drop-in or do I need a reservation?

Beginning June 7th, we will no longer require reservations.

When is a reservation considered a “no-show”?
If a customer does not check-in within 15 minutes of their reserved time slot, their reservation will be forfeited to guests waiting on standby.

What access will I have during my reservation?
Your reservation is for either the Bouldering area, or the Roped climbing area. Climbers may alternate between climbing zones upon request at the front desk, if the reservation capacity allows.
Fitness areas can be used with either reservation type. Please be considerate of physical distancing guidelines while in the fitness areas.
Please Note: you will have access only to areas in which you are qualified to climb. In order to lead, top rope, and/or use the autobelays, you will be required to show proficiency.

Can I reserve a time for multiple people in the same time slot?
You may book an individual reservation for yourself and/or a friend.

How much time do I get to climb with a reservation?
Reservations are for 2 hour increments. This is two hours to climb AND handle the check-in process. We ask that you are mindful of your time prepping and packing up, as the next round of climbers will be entering the gym on the hour. You may not book back-to-back reservations. On your first visit back, please allow extra time for belay checks and/or account updates, if they are necessary.

Can I bring non-climbing guests to observe?
Not at this time. We do not have the capacity to allow for non-climbing spectators.

How do I check in/out? And why do I need to check out?
You will be checking-in at the front desk w/ your member card, as normal. We ask that you check-out, so we can keep an accurate pulse on the number of members in the gym at any given time.

Are you taking cash payments?
We are currently only accepting debit and credit cards.

What is the easiest way to register for a reservation?
Download the RGPro app, search for your home gym and create an account. Save your information to make it even faster!
Download at Apple Store or Google Play

How do I cancel or reschedule a reservation?
You can cancel your reservation online through your RGP express booking profile or with the RGPro app. Otherwise, please call or email the gym directly.

Are the cardio and free-weight areas open?
Yes! Fitness areas can be used with either reservation type. Please be considerate of physical distancing guidelines while in the fitness areas. There may be limited access to cardio equipment.

Are rentals available?
We have a limited supply of rental gear available. Use at your own risk.

When do I need to be wearing a mask? And what qualifies as a mask?
Masks are required while in the facility. Please save medical masks and respirators for health care workers and others in high-risk settings. Cloth masks are recommended. An easy alternative is any breathable, washable fabric, wrapped around your face so that a couple layers of fabric are completely covering your mouth and nose.

How does billing work when you open back up?
Regular dues will begin on 1/16. Members will pay pro-rated dues upon their first visit to the gym between 1/11 and 1/15.

For all members who were automatically frozen by VW upon our closure: If you choose to climb between January 11th and the 15th, your membership will become active and you will be charged pro-rated dues. If you do not want to be billed on January 16th you must complete a member change form to freeze or cancel your membership by January 15th.
If you have already submitted a member freeze form, your membership will stay frozen until your first visit back. Frozen memberships will be free of charge until further notice.

If I’m not ready to come back what do I need to do to keep my membership frozen? And how long will these policies be in place?
For all members who were automatically frozen by VW upon our closure: if you do not want to be billed on January 16th you must complete a member change form to freeze your membership by January 15th.
If you have already submitted a member freeze form, your membership will stay frozen until your first visit back. Frozen memberships will be free of charge until further notice.

I’m not a member, how can I climb?
You are able to buy a day pass or 10-visit punch card online. You will be asked to purchase and pay when making your reservation.

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