Work for Us
Thanks for your interest in Vertical World employment!
Mission Statement:
As a company we strive to provide the best customer service, route setting, music, and cleanliness to
our customers on a daily basis. We treat all customer interactions as if we are serving our friends or
family. We accomplish this by hiring employee associates who care about climbing and our customers
and provide them with the training and motivation to give great customer service.
We are currently hiring (click for more info):
FRONT DESK
The front desk sets the tone of the customer experience at Vertical World (VW). It is the goal of the front desk employee to provide outstanding customer service to all that visit a VW location. This exceptional customer service must be paired with unwavering customer qualification and risk management. Blending those three entities is the core value and measure of success of a front desk worker. Along with these principles a front desk employee should be a flexible, energetic individual, who thrives in an active work environment and is willing to get any job done.
Location: Vertical World Seattle
Hours: 16 – 28 hrs per week. Full Time also available 30+ hrs per week
Reports to: Gym Manager
Compensation: $20.80 – $23 hourly
This job description is not necessarily an exhaustive list of all responsibilities, skills, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, VW reserves the right to revise the job or to require that other or different tasks be performed.
Responsibilities:
- Customer interactions
- Communicating policies, procedure, safety requirements and enforcing all gym policies
- Providing in depth customer tours of facility
- Customer qualification
- Belay checks
- Lead checks
- Provide activity specific orientations based on customer experience/qualifications
- Risk management and floor supervision
- In depth knowledge of gym offerings
- Cleanliness of facility
- Including but not limited to mats, equipment, surfaces, retail, etc.
- Assist in maintaining climbing equipment such as ropes, route tags, holds, and other climbing and fitness equipment.
- Providing general instruction of climbing and climbing equipment in a fun and informative fashion
- Restocking retail area
- Work in other departments such as groups, events, and youth programs
Expectations/Values:
- Uphold the highest possible standard of customer service and hospitality
- Have great enthusiasm for the job
- Bring positivity to the work environment
- Work collaboratively with all VW staff to achieve our goals
- Show initiative to learn and adapt to situations to benefit VW and its climbers
- Always follow and enforce VW practices
Requirements:
- Minimum 12 month commitment
- Attend all required staff meetings and 1:1’s with supervisors
- VW Top Rope belay certified or ability to pass test
- Current First Aid certification and Safesport certification (can be completed within first 3 months of employment)
Benefits:
- Free Membership
- Pro Deal and industry discounts
- Combined Sick/PTO
- Company matching retirement plan
- Health Insurance
- Health, dental, vision
To apply, please send cover letter and resume to Willie
YOUTH PROGRAM INSTRUCTOR
Vertical World has a longstanding legacy of producing the highest quality youth programs in the Region and has the reputation of being an industry leader in the category Nationwide. Youth Program (YP) Instructors teach rock climbing classes and camps to a wide range of youth climbers enrolled in our programs. The ages range from 2 – 19. YP instructors will teach classes throughout multiple seasons within the program department; School year programs, Day Camps, Summer Camps, and more. Duties may also include group offerings like Birthday Parties and groups. It is the duty of the YP Instructor to deliver the highest level of climbing instruction and professionalism to all youth climbers. YP Instructors uphold the exceptional legacy of the Vertical World youth climbing community.
Location: Vertical World Seattle
Hours: 3 – 40 hrs per week (Part Time or Full Time)
Reports to: Youth Program Coordinator
Compensation: $20.80 – $22 hourly
This position has the potential to combine with other duties at VW to create a full-time position
This job description is not necessarily an exhaustive list of all responsibilities, skills, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, VW reserves the right to revise the job or to require that other or different tasks be performed.
Responsibilities:
- Teaching Vertical World Youth Programs
- Work in various youth climbing offerings such as VW Groups and Parties
- Assist participants and their families with their needs
- Maintain consistent and thorough class notes
Expectations/Values:
- Uphold the highest possible standard of care and instruction
- Have great enthusiasm for the job
- Bring positivity to the work environment
- Work collaboratively with all VW staff to achieve our goals
- Show initiative to learn and adapt to situations to benefit VW and its climbers
- Implement age-appropriate lessons plans for students
- Plan for a balance of safety, technical skill, and fun in each class
- Always follow VW practices
Requirements:
- Attend all required staff meetings and 1:1’s with supervisors
- VW Top Rope belay certified or ability to pass test
- Current First Aid certification and Safesport certification (can be completed within first 3 months of employment)
- Must work at least two programs per week
- Seasonal commitment required (school year and/or summer camp)
Benefits:
- Free VW Membership
- Pro Deal and industry discounts
- Combined Sick/PTO
- Company matching retirement plan
To apply, please send resume and cover letter to Seattle Programs
Vertical World is proud to be an Equal Opportunity Employer. Here at Vertical World, we do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We pride ourselves in creating an inclusive and welcoming community in our facilities.