Work for Us

Thanks for your interest in Vertical World employment!

Mission Statement:
As a company we strive to provide the best customer service, route setting, music, and cleanliness to
our customers on a daily basis. We treat all customer interactions as if we are serving our friends or
family. We accomplish this by hiring employee associates who care about climbing and our customers
and provide them with the training and motivation to give great customer service.

We are currently hiring (click for more info):

FRONT DESK STAFF

The front desk sets the tone of the customer experience at Vertical World (VW). It is the goal of the front desk employee to provide outstanding customer service to all that visit a VW location. This exceptional customer service must be paired with unwavering customer qualification and risk management. Blending those three entities is the core value and measure of success of a front desk worker. Along with these principles a front desk employee should be a hard working, energetic individual, who thrives in an active work environment and is willing to go above and beyond to serve our customers.  

Location: Vertical World Seattle 

Hours: 16 – 30+ hrs per week 

Reports to: Gym Manager 

Compensation: $20.80 – $23 hourly 

This job description is not necessarily an exhaustive list of all responsibilities, skills, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, VW reserves the right to revise the job or to require that other or different tasks be performed. 

Responsibilities:

• Customer interactions 
  • Provide top level customer service 
  • Communicating policies, procedure, safety requirements and enforcing all gym policies 
  • Providing in depth customer tours of facility 
• Customer qualification 
  • Belay checks  
  • Lead checks 
  • Provide activity specific orientations based on customer experience/qualifications 
• Risk management and floor supervision 
• Maintain an in-depth knowledge of gym offerings 
• Cleanliness of facility 
  • Including but not limited to mats, equipment, surfaces, retail, etc. 
  • Assist in maintaining climbing equipment such as ropes, route tags, holds, and other climbing and fitness equipment. 
• Curate a diverse selection of quality music 
• Providing general instruction in a fun and informative fashion 
• Restocking retail area 
• Work in other departments such as groups, events, and youth programs 

Expectations/Values:

• Uphold the highest possible standard of customer service and hospitality 
• Have great enthusiasm for the job 
• Bring positivity to the work environment 
• Work collaboratively with all VW staff to achieve our goals 
• Show initiative to learn and adapt to situations to benefit VW and its climbers 
• Act professionally and be a positive representative of VW at and away from work 
• Stay busy and give 100% effort with every shift 
• Always follow and enforce VW practices 

Requirements:

• Minimum 12 month commitment 
• Attend all required staff meetings and 1:1’s with supervisors 
• VW Top Rope belay certified or ability to pass test 
• Current First Aid certification and Safesport certification (can be completed within first  3 months of employment) 

Benefits:

• Free Membership 
• Pro Deal and industry discounts 
• Combined Sick/PTO 
• Company matching retirement plan 
• Health Insurance 
  • Health, dental, vision 

To apply, please send resume and cover letter to Willie

Vertical World is proud to be an Equal Opportunity Employer. Here at Vertical World, we do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We pride ourselves in creating an inclusive and welcoming community in our facilities.